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Enlighten CX

A level set on customer experience (CX), ENLIGHTEN CX dispels some common myths and introduces how to drive curiosity and buy-in for CX cultural transformation.

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Promote CX

A practical programme for managers, PROMOTE CX deals with classic challenges of CX from a manager’s point of view, with particular focus on shifting the culture through individual behavioral change.

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Design CX

For those who have been asked to develop CX innovations to address some current business challenge, DESIGN CX is a programme to learn and apply the Majid Al Futtaim proprietary design thinking approach, while addressing a real business challenge

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Obsess CX

A programme to bring CX to life for front-line team leaders, OBSESSS CX places special focus on Majid Al Futtaim’s behavioral standards, empowerment and handling customer feedback.

 
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