The UAE’s integrated telecom service provider- du, has centralized facilities management services across more than 3400 multiple sites across the Emirates as part of a new agreement with MAF Dalkia. Comprehensive facilities management, including mechanical, electrical and plumbing works, specialized services, energy management, health and safety reviews, administrative tasks and a range of both hard and soft facilities management services are all included in the contract that du has awarded to MAF Dalkia.
A key area on which du and MAF Dalkia are collaborating is in sustainable energy and more eco-conscious facilities management for the telecoms operator’s sites. The recently awarded agreement demonstrates du’s confidence in MAF Dalkia’s services, extending a partnership which began in 2007. MAF Dalkia will have the support of “Dalkia Infrastructure de Télécommunications”, a subsidiary of Dalkia specialized in providing telecommunication services to operators such as SFR (Vodafone group) and Orange, guaranteeing that the best-in-class international practices are applied to the contract.
“As we expand our services for business, residential and mobile users across the UAE, it’s vital that all of our sites, from customer service branches to our cell towers, are working at their optimum capacity to ensure the quality and continuity of du’s operations, in order to ensure optimal efficiency of our business” said Fahad Al Hassawi, Chief Human Resources and Shared Services Officer, du.
“Outsourcing and consolidating its facilities management requirements will enable du to focus on its core business – offer telecom services to its customers. Providing a comprehensive range of both hard and soft management services will ensure that all of du’s physical locations, from mobile towers to customer service centers, operate at a comparably high level of efficiency, safety and cleanliness,” said Alexandre Mussallam, CEO of MAF Dalkia.
Majid Al Futtaim Ventures and Dalkia have recently extended the scope and geography of their joint venture, expanding into additional markets in the Gulf and Levant while extending their expertise in industry sectors including telecommunications, energy, financial services, and the public sector. “The extension of our contract with du highlights the growing telecoms sector expertise of MAF Dalkia – we see this as a critical growth area across the GCC and Levant as we move into 2011,” added Mussallam.
Established in 2002 as a joint venture between the Majid Al Futtaim Group and Dalkia, MAF Dalkia has been proactively expanding both its geographical and industry reach, and the new agreement with du highlights its growing expertise in the telecoms sector.
Notes to Editors
About MAF Dalkia
MAF Dalkia is a joint venture created in 2002 between Majid Al Futtaim Ventures – which is the growth engine and incubator responsible for developing new businesses that complement and reinforce the Majid Al Futtaim Group’s leadership in its core businesses and Dalkia - a world leader in the provision of Facilities and Energy Management. Dalkia has delivered integrated business solutions for over 70 years, including Facilities and Energy Management, designed to optimize costs involved in managing and maintaining clients’ portfolio of residential, commercial, industrial and healthcare facilities.
MAF Dalkia employs over 950 highly trained and multi-skilled employees serving a wide portfolio of clients in the residential, commercial, industrial, public and healthcare sectors. MAF Dalkia is the leader in Energy and Facilities Management delivering comprehensive services to its clients.
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du, the integrated telecom service provider in the UAE, launched mobile telecommunication services in February 2007 across the UAE, in addition to internet and pay TV services that du provides in some of the free zones of Dubai. Call Select, du's nationwide fixed line services for voice telephony, was launched in July 2007. By the end of 2008, over 3 million people in the UAE chose to become du customers.
Among du’s many firsts is its historic Number Booking Campaign for both individuals and business, Pay by the Second billing system, Mobile TV, Mobile Payments, first of its kind ‘WoW’ recharge card (which offers customers the choice between ‘more credit’, ‘more time’ and now the ‘more international’ recharge option with additional credit on international calls) and Self Care.
For business customers, du business offers include Closed Business User Group and preferred International Destinations. du Broadcast Services division brings scalable media technology platforms and telecommunication solutions to the broadcast community through its world-class teleport (Samacom) and Master Control Room (MCR) facilities.
du products and services for consumers and business are available through du’s retail network, currently numbering 34 du shops located in strategic locations across the UAE, including the recently opened flagship store located in the heart of Abu Dhabi. In addition, customers can access du products and services at more than 3000 authorised dealers or through the du e-shop, accessible at http://shop.du.ae du shops are a one-stop-shop for mobile service, carrier select and the payment of service bills.
du is 39.5 per cent owned by the UAE Federal Government, 19.75 per cent by Mubadala Development Company, 19.5 per cent by Emirates Communications & Technology Company LLC and the remaining stake by public shareholders. It is listed on the Dubai Financial Market (DFM) and trades under the name du.
Awards to date
• du selected as a UAE Superbrand at the Superbrands awards gala 2010.
• du presented with an award for Best Middle Eastern Local Currency Deal 2008 by UK’s EuroWeek
• du won two prestigious awards at UAE Web Awards 2008. du e-shop portal won the best strategic online portal award in the e-commerce category and du media club website won the bronze award in the media and press category.
• du corporate brand launch campaign awarded a Cristal MENA award in 2008.
• du declared ‘Best Brand’ at Telecoms World Awards Middle East 2007 for innovative branding and outstanding brand success.
• Second place in the New Brand Launch category at the GMR Effectiveness in Marketing Awards 2007.
• Silver Award for the best website in the ICT category at the UAE Web Awards 2007.
• du WoW TV Commercial awarded amongst the best 50 TV commercials in mobile telecom category in the world for 2007.
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