Majid Al Futtaim adheres to national regulations in all markets in which we operate. Over and above national regulations, we have also made a choice to follow international best practices and continue maintaining our regional leadership position.
Our Corporate Compliance mission is to serve the best interests of the business and its employees, customers, and stakeholders by promoting an organisational culture committed to integrity, ethical conduct, and compliance with the law.
We do this by establishing standards, policies and procedures to ensure that Majid Al Futtaim achieves strategic and operational objectives consistent with its compliance obligations.
At Majid Al Futtaim, we are serious about creating 'great moments for everyone, everyday'. And our approach to corporate compliance and ethics is no exception.
Our Code of Conduct serves the interests of our employees, customers and other stakeholders by promoting an organisational culture committed to integrity, ethical conduct and compliance with the law.
Majid Al Futtaim works within a complex network of suppliers, customers and partners across its operating companies. As part of our ongoing initiative to monitor those involved in our day-to-day operations, we have adopted our Supplier Code of Conduct.
The Supplier Code of Conduct is an extension of the Majid Al Futtaim Code of Conduct. It lists our standards and behaviours and general principles, which need to be adhered by all suppliers and service providers.
Majid Al Futtaim understands that the exchange of gifts of nominal value, or associations with companies that have a business relationship with Majid Al Futtaim, is common practice and therefore part of business.
It is often an acceptable way of helping build a relationship and goodwill with business partners when the gesture is intended as acknowledgement, recognition or appreciation of a lasting relationship, or future one.
At Majid Al Futtaim, we are all equally responsible for upholding the Code of Conduct, and every employee is expected to work to the aligned set of principles outlined in the Code.
The Code of Conduct provides clear guidance on how we work with each other, our suppliers and our customers. If you see or hear something that doesn’t seem right, it’s imperative to raise your concerns.
There are a number of ways in which concerns regarding Code of Conduct breaches can be raised.
Any conversations you have with a manager, the Ethics Panel or via the Ethics Hotline are treated with absolute confidentiality. We operate a zero tolerance policy in respect to breaching that confidentiality.
Reporting to the CEO, the Ethics Panel is a multidisciplinary independent body, present in each Operating Company with representation from Compliance, Legal and Human Capital.
The Ethics Panel consists of the Chief Compliance Officer, CEO or his delegate, the General Counsel and Human Capital Officer. The responsibilities include:
As a customer-focused organisation, Majid Al Futtaim aims to protect our customers’ privacy and ensure transparency. We view this as an opportunity to drive greater customer trust and confidence in our brands and their digital platforms.